Refund Policy

1. Overview

At Smart Traders, we strive to deliver high-quality educational programs and support. We want you to be satisfied with your purchase. This Refund Policy outlines the conditions under which refunds may be considered.

2. Eligibility for Refund

A refund request may be considered under the following conditions:

• The request is submitted within 7 days of the original purchase date.
• Less than 20% of the course or program content has been accessed or consumed.
• The request is accompanied by a valid reason and submitted via our official support channels.

3. Non-Refundable Items

The following are not eligible for refunds:

• Courses or programs where more than 20% of the content has been accessed.
• Special offer, discounted, or promotional purchases unless otherwise stated at the time of purchase.
• One-on-one consultation sessions or personalised mentoring once the session has been conducted.
• Account opening assistance services, as these involve third-party coordination and cannot be reversed once initiated.

4. How to Request a Refund

To request a refund, please contact us within the eligible period:

• Email: support@smarttradershub.in with subject line "Refund Request — [Your Name]"
• Phone: +91 63835 94583

Please include your name, contact details, course/program name, purchase date, and the reason for your refund request.

5. Refund Processing

Approved refunds will be processed within 7–14 business days to the original payment method. The actual credit date may vary depending on your bank or payment provider.

6. Dispute Resolution

If you are dissatisfied with our response to your refund request, please write to us at support@smarttradershub.in and we will make every effort to resolve the matter fairly.

7. Changes to This Policy

Smart Traders reserves the right to modify this Refund Policy at any time. Updates will be posted on this page with a revised effective date.